Matt was amazing to work with. Super clear communication throughout the entire process and coordination for pickup and drop off was seamless. The gear was handled with the utmost care and returned just as it left. I would be happy to work with Matt again in the future!
Didn't keep my MacBook Pro in its protective case or secure it in a moving vehicle -- it fell, causing over $1,100 of damage. On the plus side, he was up front about the damage, and had paid for damage insurance. But the laptop was out of commission for several weeks being repaired (and the insurance didn't quite cover the full cost of the repair). I lost a lot of time and hundreds of dollars because of this carelessness.