Justin seems like a nice guy, and furthermore, the gear I’ve rented from him was in great condition and performed flawlessly. However, the overall rental experience was very disappointing and I will not rent form him again.
My issues started on pickup day. Justin said I can pick up the camera at 7am. I showed up at exactly 7 and rang the doorbell. No answer. Rang again. Nothing. Knocked/banged on the door a few times… the dog was barking like mad so I was hoping someone would wake up... after about 5 minutes an older lady (I presume Justin’s mother) opened a crack and inquired to why am I there. I said I’m picking up from Justin… she said hold on. Ten more minutes go by before Justin comes shuffling down the stairs with the camera. Here’s the deal: when you set a time for 7am, you should setup an alarm and be awake and ready on time. It’s not that difficult. It’s not my job to wake you up, and having me wait outside your door for 15 minutes is annoying and very disrespectful of my time.
While I was using the camera, I got another job offer for the weekend. I was supposed to return the camera on Thursday, and the new job was on Sunday. I sent Justin a message saying “Hey, I have another job, but instead of me returning the camera on Thursday and picking it up again the next day, would it be okay if I hold on to it, and you charge me for the additional day?” Justin got back to me that he extended the rental contract and it’s all set. I went to the Sharegrid website and checked and indeed there was an additional charge for what seems to be an extra day of rental. Fast forward 5 days…it’s now FRIDAY, and I get a message from Justin: “Sharegrid gave you a multi day discount that I did not authorize. I’m gonna charge you the full amount. If you don’t like it you can return the camera”. Wait what?? You’re changing the rental agreement NOW? On Friday afternoon when my job is on SUNDAY and I have very little chance of finding another camera?… After the new rental was on the books for 5 days?? Well, he couldn’t care less and simply said don’t like it? bring the camera back. Sorry, but from where I stand this conduct is unethical and unprofessional… to change the price at the LAST MINUTE when your client is up against the wall and desperate. That’s NOT how you do business. And therefor, this will be our last business transaction.