JC was very prompt in responding and undoubtedly understanding of my family situation (rented over the weekend and came down with a high fever).
He ensured his lens came properly packaged in a padded case, with all lens caps and even a UV filter. He showed me how to use the lens as well since it has unique features.
Although I did not get to use the gear for the intended purpose, I hope all of my rental experiences will go as smoothly as this one went. Will rent again in the future!