By signing up as a member and renting Gear, you agree to these Renter Expectations and Terms in addition to any other applicable documents, including Owner Expectations and Terms (if applicable),
1. Keep rented Gear in well-maintained condition (keep it clean with no broken parts).
Rented Gear should be kept fully functional, just like it was when you got it from the Owner.
2. The Gear you are renting should be used by you and in your possession. If you are renting Gear for someone else, please contact us.
3. You should not use rented Gear in a way that makes it unrepairable or the value unassessable (so that it can be covered by an insurance policy).
4. You should not use rented Gear in a way that makes it dangerous to use, or generally a liability concern.
The Renter is responsible for using the rented Gear in the manner it was designed to be used by manufacturer. The Renter should not use the Gear in a way that may interfere with the operability of the Gear or the safe operation of the Gear.
The Renter should use the rented Gear in a way that maintains the cleanliness and condition of the Gear. ShareGrid may determine at its' sole discretion whether the rented Gear is not maintained well enough by the Renter during the Rental Period and may charge a Renter for repairs and cleaning due to a Owner’s complaint and ShareGrid’s own investigation. In the event that ShareGrid cancels an Renter’s active Rental, ShareGrid reserves the right to also not refund any Rental payment made by the Renter for the Gear.
If an Renter requests a Listing for a Rental Period, and the Owner accepts the request, the Renter should be available to meet the Owner on-time, based on the Rental Period that was accepted by the Owner or proposed by the Owner and accepted by the Renter.
Renters should remove all personal property that is not included in the Rental Listing before returning the rented Gear to the Owner.
Although it is very rare, ShareGrid may suspend or revoke a Renter’s eligibility to use ShareGrid’s services at any time for any reason, at ShareGrid's sole discretion. In the event that ShareGrid suspends or revokes a Renter, ShareGrid reserves the right to suspend or cancel any reserved or active Rentals and cancel any Rental payments.
As an Renter, it is your responsibility to not accept the transfer an Owner's Gear to you, unless you have verified that you have received a confirmation email and verified that you have has purchased and/or provided insurance coverage (whether it be Short Term Insurance, Annual Insurance, Damage Waiver Pro, or the Renter's own insurance policy) or purchased a ShareGrid Damage Waiver, for the Gear.
If, as a Renter, you notice that the rented Gear was damaged during a Rental, you must contact ShareGrid immediately and report the damage.
If, as an Renter, you believe that the Owner’s Gear was stolen during a Rental, you must contact ShareGrid immediately. ShareGrid is not liable for a member’s deceptive or fraudulent acts, voluntary parting of Gear, and the theft of Gear, but we will completely cooperate with the investigation and produce information about the incident and parties involved, working with law enforcement and any insurance companies involved
A Renter may cancel a Rental request at their discretion. However, if an Renter must cancel a Rental request that they confirmed, they must notify the Owner as soon as possible. Significant or multiple cancellations may affect a Renter's ability to rent Gear in the future, if ShareGrid believes that the cancellation(s) has a negative effect on the Owner and the ShareGrid community.
Cancellations made less that 24 hours before the Rental Period start date or at any time during the Rental Period may incur a 100% charge to the renter (no refund of the total rental charge), at the owner's discretion.
If, as a Renter, you are late returning Gear, at an agreed upon date and time with the Owner or as specified on the Rental transaction, you may be subject to and agree to pay any late fees to the Owner of the Gear as determined by the Owner. The maximum late charge per day will be the amount of a one day rental for the Rental listing. ShareGrid will charge these fees to your rental payment card on file, to be paid to the Owner or may collect it using alternative billing methods. Owners may also leave a negative review for the Renter.
If, as a Renter, you fail to show up for a scheduled Rental Meeting, the Owner may report it to ShareGrid and leave a negative review for the Renter. Significant or multiple no shows may affect a Renter's ability to rent Gear in the future, if ShareGrid believes that the no show(s) has a negative effect on the Owner and the ShareGrid community.
A Member, whether an Owner or Renter, must provide a completely accurate Member Profile. ShareGrid may determine at its' sole discretion whether the information on the Member’s Profile is not accurate, and may suspend the Member until the completion of ShareGrid’s investigation and conversation with the Member to resolve the issue. In the event that ShareGrid suspends a Member, ShareGrid reserves the right to suspend or cancel any reserved or active Rentals and cancel any Rental payments.
Owners and Renters are also bound by any and all applicable terms and policies of any insurance providers involved in the transaction. ShareGrid recommends that you carefully read and understand any insurance policy documents which may apply to a rental. For insurance (Short Term and Annual) purchased from Athos Insurance, insurance documents may be generated which include but are not limited to the Application, Proof of Insurance, Complete Insurance Policy, and Invoice and Payment Receipt. Any questions about a Short Term Insurance or Annual Insurance policy should be directed to the insurance provider (Athos Insurance), as ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed in any state or country to be an insurance provider, broker, or agent.
Please note that the Damage Waiver and Damage Waiver Pro options are offered and serviced by ShareGrid, and is not insurance policies.
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