Eloise is very nice and has good communication when renting. However, the gear was not well taken care of during the rental. A small piece was broken and Eloise paid to replace it. One item was forgotten and had to be returned a day later. Multiple scuffs were found on the gear as well that indicated rough use. However, overall she was pleasant to work with, replaced/returned all the gear eventually, and was very apologetic for the scuffs.