I had a great experience renting this tripod to Charles. Everything worked great on his shoot, but likely due to travel a piece of the tripod broke. But Charles was extremely quick to buy me a new tripod, and this is quite a rare gesture from a renter. If you rent to Charles, he will make sure your gear is well taken care of (which is the case with my other rentals with him), or if anything happens, he will make sure you are taken care of. This has been great all around, thank you very much.