Communication with Cecilia started off fine. However, after agreeing and setting a pickup time, I went to pick up the gear and she wasn't even home. I waited over 30mins for her to arrive. She didn't respond to my messages even after telling her that I had various other pickups to do that day. It threw my entire schedule off. When she finally arrived, we had to wait outside for her roommate to arrive because she forgot her keys! The hold up? They were hanging out on Melrose.. Just awful.
Drop-off wasn't great either. I let her know the time I was coming and when I arrived, I sent a message. No response. I waited a few minutes and just went to the door. Extremely unprofessional and overall a frustrating experience.